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GuestDelight connects directly with your guests so you can communicate with them in your own way. With our reputation management software, your guests will be able to easily communicate with you either through their computer or mobile device. By making your hotel more user-friendly, you will see better reviews and more customers coming in your doors.
THREE GENERATIONS OF GUESTS
THREE GENERATIONS OF GUESTS UNDER THE INFLUENCE OF MOBILE TECHNOLOGY.
THE BABY BOOMERS
The post-war generation is one that every hotelier likes to see. After a successful career, these baby boomers now enjoy their free time. Many of them spend a lot of time traveling. They go on a full exploration of culture, gastronomy and other fun experiences.
This urge to discover also ensures that they want to make use of the latest technologies. So they can often handle a smartphone smartphone.
In short: the baby boomers offer an excellent opportunity to hoteliers like you. After all, they are prepared to consume richly. Do you succeed in communicating the right experience to them through mobile communication? Then you only have to turn them into virtual ambassadors of your hotel.
This is the generation that lives by the motto ‘work hard, play hard’. These ambitious earners have the means and the need to take a break several times a year, mostly for short periods, going on a city trip or taking a weekend break.
Efficiency is the common thread throughout their lives, whereby the smartphone plays an important role. They expect all information, both business and private, to be at hand – anytime and anywhere.
How do you meet their expectations as a hotelier? First of all, it is necessary to make all data related to their reservation available in a mobile manner. In addition, you can give extra tips and information, for a complete experience that also turns them into virtual ambassadors of your hotel.
THE MILLENIUM KIDS
The young people of this generation start using a tablet before they can read or write. Ignorant of how the world looks without technology, they have given the smartphone a crucial place in their social life.
At a social level, it is predicted that their urge for experiences will be even stronger than that of the generation before. Because of their project-based attitude, they will work intensively for a certain period to achieve a professional goal. Once this goal has been achieved, they will restore the balance in their leisure activities by going further, looking for unique experiences again.
You see it: the key words for the future are experience and mobile presence. The greatest common denominator of these key words is communication.
The world of hotel marketing is changing rapidly. As a hotel owner, it's important to keep up. Do you want to know more about the latest trends? GuestDelight helps you get started with this information. Do not hesitate to contact us if you want more information.